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FAQ's
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How do I set up a New Account for drop shipping? You will need to fill out our online application. Along with the application, we will need PCI's resale certificate and a $25.00 deposit. With this you we will activate a "Pending Drop Ship Account". Pending accounts will have their personal passwords activated and are given full internet access where you will have access to our products and tools. The deposit can be made from our application page or over the phone. Passwords will be activated within 48 hours of receiving payment Monday thru Friday. To apply for an account, click here. Permanent accounts are set up when you are ready to place your first order. At this time we will need to add a credit card to your account. All orders are charged to your credit card and drop shipped to your customer. To add a credit card to your account you will need to request the Credit Card Authorization form to be faxed or emailed to you. How long will my account be active? Permanent accounts that have been inactive for 6 months are closed and will have to be reactivated by resubmitting the resale certificate and credit form. PCI charges a $25.00 refundable deposit. This deposit is refundable within the first six months upon receipt of written request. Your account will be closed at this time if cumulative sales have not reach $500.00. If no written request is received at the end of 6 months the deposit will be forfeited. PCI charges a $5.00 surcharge for all orders under $50.00. You will need to fill out a PCI Return Authorization Request form for a defective exchange. PCI will give you a RA number which you can then give to your customer. Your $25.00 deposit is refundable within the first six months upon receipt of written request. Please fax or email your refund request to pciwholesale@teletouch.com or 817-654-6970. The request must include the company name, contact name, address, phone number and email address. The refund will be credited back to the credit card or Paypal account in which you paid. Your account will be closed at this time if cumulative sales have not reached $500.00. If no written request is received at the end of 6 months the deposit will be forfeited. What are the requirements for Warranty Repair?
Notify PCI Wholesale Customer Service within 48 hours of any shortages or misshipments in your order. PCI realizes that proper shipment of merchandise is vital to our business; therefore, we seek to rectify all issues as quickly as possible. Orders should be placed online, one order per shipment. Your order will be processed same day if received before 2:00 PM central standard time. If product is out of stock you will be notified via email. If you wish to phone in your orders you may do so at 800-245-4411 ext 6919 Yes. Some of our manufactures have either territory or internet restrictions. Therefore, the restricted manufacturers are not listed on the drop ship website. No. We cannot ship internationally at this time. Our packages go out without any packing slips so you will be responsible for billing your customers through email. To download product descriptions and other information, click here to view our catalog download page. Product image downloading is not available at this time. Click here for more information. Our inventory changes so often and so drastically, that in the best interest of our drop ship customers, we do not provide such a list. If we did provide such a list, it would almost never be accurate. There is, however, a recently developed system you may use to display current "live" quantity in stock. Click here for more information. Personal Responses
If you didn't find the answer to your question on this page, please send e-mail to pciwholesale@teletouch.com and we will respond to you personally. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.
Order Policies
Orders should be placed online, one order per shipment. Your order will be processed same day if received before 2 PM central standard time. If product is out of stock you will be notified via email. You will need to provide a ship to address with each order. UPS does not ship to PO Boxes. If you wish to phone in your orders you may do so at 800-245-4411 ext 6919. Invoices are emailed the day following the orders shipment which includes the invoice total and tracking number. We can not hold product for auctions. If you auction product not in y our possession it is at your own risk. It is recommended that you keep a close eye on our stock if you post our product on auction since our quantities change daily. MAP pricing and Auctions: Be sure to read the MAP pricing policy before posting any product. Any product that has MAP pricing means you cannot sell or post a beginning bid amount below MAP pricing. Auction Restrictions: Not all manufacturers allow their product to be posted on Auction Sites. Sellers should not list any product on eBay or any other auction site without fully researching whether that particular item is authorized to be sold on their site or not. PCI is not responsible for removed listings. You can learn more about eBay's listing policies at the following link: http://pages.ebay.com/help/sell/item_allowed.html. All of our product is brand new and bought from the manufacturer and we honor the manufacturer's warranties. Our service department will repair or exchange product that falls under the manufactures guidelines. To return product you will need to fill out a PCI Return Authorization Request Form available under the RETURNS section of our website. Please refer to our PCI Return policy for complete details. Can you help me build my Website? PCI provides product only and does not offer any services that can help you build your website. However, we have some done some research for you and found some companies that can help you. MyShopKart - http://myshopkart.net/getpreloadedstore.php?sid=11944 This is a great way to get a website up and running quickly if you do not already have something started. It is a full database that comes loaded with PCI Product, but does not restrict you to just our product. Can you add product from any other dealers as well. PCI now has a product image download! The image download consists of a .ZIP file containing all our drop ship products. Click here, to find out more! MAP stands for "Minimum Advertised Price". This price is the lowest price a business can display to the consumer in print or on a website. It is very important that we honor the manufacturers MAP pricing. A manufacturer can refuse to sell product to any business that does not abide by their advertising policy. However, This price is for advertising only. Which means though you must advertise the product at MAP or above price, you can sell it for any dollar amount you wish. Auctions and MAP Pricing. Any product that has MAP pricing means you cannot sell or post a beginning bid amount below MAP pricing. Finding Quantity In Stock (please read the entire topic before clicking a link) PCI has developed a system you can use to provide "live" quantity in stock. Click here to view the formatted Word document (you must have Word 97 or newer to view this document) containing the code examples and instructions for using this application, or click here for the plain text format. To download this document in Word format, right-click here and choose to save the target. To download the text format, right-click here and choose to save the file, or target. Different browsers will use different wording. When you right click a link from Internet Explorer, you will see Save Target As... in the pop up window. When you right click a link from a Netscape browser, you will see Save Link in the pop up window. *Because this is live inventory, the quantity displayed on a page is not guaranteed to be available upon checkout. Another transaction could be completed before yours, or your customer's, causing the quantity in stock to be lessened before your, or your customer's, order is completed.. How do I determine shipping costs? We charge actual shipping rates so the checkout process will not include shipping costs at the time your order is placed. Instead we provide for you weights of each product so you can use the calculators on the shipper's website. Our shipping options are FedEx and UPS and ship from zip code 76117. The minimum shipping fee is $9.00 and since we do not have box dimensions we recommend that you add $1 - $2 to the total. Auction Sellers: |
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